> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.appfigures.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What To Do if You are Not Receiving Emails

Appfigures sends a few types of emails, including email reports, alerts, and other insights and information about your account and the status of the platform.

To ensure our emails always get to members' inboxes, we work closely with email providers and keep track of emails that are failing or are not being put into the correct folder.

When that happens, we pause sending emails and place a notification in the user's account.

### Getting Your Emails

The most common reason for emails to fail is being accidentally blocked by spam filters. You can ensure that doesn't happen by whitelisting the domains we send emails from:

* `appfigures.com`
* `h.appfigures.com`
* `t.appfigures.com`

We automatically attempt to re-verify emails in the background, so if everything is working with your email, we will re-activate it within a few days. If you'd rather not wait, simply [get in touch](https://appfigures.com/platform/contact) and let us know.