Articles on: Reference

Reply to Reviews with the App Store Connect API

Appfigures makes replying to reviews fast & convenient. All you need is to link your App Store Connect account to get started, but for even faster responses, we recommend connecting the App Store Connect API.


Your App Store Connect user must have the Admin role to generate API keys


Generate an App Store Connect API Key:


  1. Log in to App Store Connect.
  2. Navigate to Users & Access > Integrations and click the + button.
  3. Enter a name for the key (i.e., Appfigures) and set Access to Customer Support
  4. Click Generate and the new key will show up in the Active table along with a Download link.
  5. Click the Download link, and then click Download again when the pop-up appears. **Important: **the download link is only available after key creation and will not be present again.
  6. And to save time, click Copy next to your Issuer ID. You'll need it in the next step![](https://storage.crisp.chat/users/helpdesk/website/-/1/6/f/5/16f5957f6b3a4700/image_e304vl.png =850x367)


Add the API Key to Your Appfigures Account


  1. Go to the Linked Accounts page. Click 'edit' next to your App Store Connect account.
  2. In the Optional section, paste the Issuer ID and enter the Key ID from the table in App Store Connect.
  3. Lastly, upload the team key file and hit Save Key. ll done ✅ The next review you'll reply to will use the new, faster, reply system.


Updated on: 07/05/2026